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Ordering Information

General Information

  • Discover, MasterCard and VISA are accepted for online purchases.

  • Sales taxes apply to any purchased shipped within the state of Colorado.

  • The Denver Mainliner Store does not guarantee the availability of any item on the web site; however, we make every effort to ensure items on our web site match our current inventory.

  • The Denver Mainliner Store reserves the right to cancel any order for any reason.

  • To place an order by phone please contact 303-780-5835


Shipping Information

  • Once an order has been shipped it cannot be changed or cancelled.

  • Orders are shipped Monday - Friday.

  • In most cases orders placed Monday - Friday by 12:00 Noon MST will ship that day.

  • In most cases orders placed over the weekend or holidays will be shipped out the next business day.

  • Orders are shipped FedEx Standard 2-Day Service. No Saturday or Sunday delivery.  No Holiday delivery.

  • At this time we do not ship internationally.

  • We do not ship via Company Mail.

Return Policy

  • The Denver Mainliner accepts returns of new, unused merchandise within 30 days of purchase.

  • Merchandise must be in new, unused condition, returned with all accessories in original packaging including all hangtags, warranty information and instructions for use.

  • Defective unused merchandise must be returned within 30 days of purchase

  • Used merchandise is non-refundable

  • Used merchandise requiring repair (defective) must be handled through the manufacturer directly

  • Monogrammed items are not returnable

  • The Denver Mainliner has the right to refuse merchandise that is returned to us in used condition or merchandise received after 30 days from date of purchase

  • It is the customer's responsibility to inspect the merchandise for defects upon delivery.

  • For questions regarding our return policy or to initate the return process please contact us at 303-780-5834 or email us at mainlineronline@qwestoffice.net

Determination of Use

Luggage is deemed to be used if any of the following is apparent:

  • Statement of use

  • Wheel wear

  • Kick plate scratches, scuffs

  • Kick bar scratches, scuff

  • Interior/exterior stains, spills, rips or tears

  • Missing original tags

  • Missing or opened warranty information

  • Missing accessories - i.e. hooks, straps, removable compartments or dividers, garment bags, key chains, ID tags


Contact the manufacturer directly for used luggage, totes, or coolers requiring repairs due to defects in manufacturing

  • Luggage Works:  (417) 459-4250

  • TravelPro International:  (800) 741-7471

Training Materials are deemed to be used if any of the following is apparent:

  • Statement of use

  • Open packaging

  • Separated cards

  • Front/back cover scuffs, scratches

  • Missing pages

  • Bent or folded pages

  • Spills, stains, or tears

  • Markings of any kind