WELCOME TO THE DENVER MAINLINER CLUB STORE

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FAQ - Frequently Asked Questions

How can I contact DenverMainliner.com?

DenverMainliner.com can be reached by phone, fax or email:     

Phone:  (303) 780-5834

Fax:       (303) 780-7500

Email:    mainlineronline@qwestoffice.net

Hours:  Monday - Friday  9:00 a.m. to 5:00 p.m.

Please Note:  Email is not a secure means of transmitting personal, private information.  For your security, please do NOT include credit card account numbers in email correspondence.

Can I cancel/change an order once it has been placed?

Changes and cancellations may be made to orders that have been placed but have not yet been shipped.  Please note changes or cancellations to orders that have been shipped cannot be made, and the Return Policy would apply.

How do I return an item I purchased on DenverMainliner.com?

Please contact us by email or phone to initiate the return process. 

Email:    mainlineronline@qwestoffice.net

Phone:  303-780-5834 

Upon receipt of the merchandise a refund will be issued for the returned merchandise

Shipping is non-refundable in most circumstances.

The customer is responsible for the return shipping.

In the event you are shipped the incorrect item or your order arrives damaged or broken, the Denver Mainliner will cover the return shipping as well as shipping to send out the replacement items

Can I do a merchandise exchange?

Yes, if you would like to exchange the item purchased for another size, color, style or different item, please follow the instructions listed above for returning merchandise.  We will happily exchange the item for you.  If you are exchanging the item for different item, a refund will be processes or you will be contacted for payment information if there is an amount due.  The customer is responsible for the shipping to return the item, the Denver Mainliner will ship out the exchanged item at no cost to the customer.

Where do I send merchandise I would like to return?

Please note:  Prior authorization for returns is required

Denver Mainliner Store

Attn:  Returns Department

7401 E Martin Luther King Jr Blvd

Denver, CO  80207

Can I return purchases made online at any Mainliner Store?

No, each Mainliner Store is independently owned and operated.  Purchases made online at www.denvermainliner.com or in person at one of the Denver Mainliner Stores can only be returned to the Denver Mainliner Stores.

I see an item I am interested in, but the purchase is restricted to United Airlines Flight Crews.  Why?

United Airlines specific merchandise such as some training materials and crew tags are only available for purchase by active United Airlines Flight Crew Personnel and are not available for sale to the general public.

Who can join the Denver Mainliner Club?

Membership is open to United Airlines Employees, Retirees & Associates.  

How much does a Denver Mainliner Club membership cost?

Denver Mainliner Club annual membership cost $8.00 and are good for 12 months from date of purchase.  Memberships that have not yet expired can be renewed at the discount rate of $5 during the annual membership drive from December 15th until the end of February.

You can renew you membership card during the membership drive.  Your new card would carry the issue month of your original card.  An example:  if you card expires June 2018, normally you would renew in June 2019.  During the membership drive (Dec, Jan, Feb) you can renew your 2019 membership for just $5 and your current membership would be extended by a year and not expire until June 2020.

Can I purchase a Denver Mainliner Club membership online?

Not at this time.  Memberships can be purchased in person or by phone at either Denver Mainliner Store location or by mail - just download and complete the form found at DenverMainlinerClub.com

Is my Denver Mainliner Club membership valid at other Mainliner Stores?

No, as it turns out each Mainliner Store is independently owned and operated by the United Airlines employees of that location.

Your Denver Mainliner Club membership is valid at both Denver Mainliner Store Locations and online at www.denvermainliner.com.

I am a United Airlines manager/supervisor and would like to purchase merchandise for employee recognition, is that possible?

YES, the Denver Mainliner Stores offer a minimum 20% discount for items purchased for employee recognition purposes.  Please contact us at (303) 780-5834 to place your order.  You may either pay for your purchases directly or we will invoice you for the purchase.   

I am a United Airlines manager/supervisor and would like to purchase a large quantity of an item for a corporate/employee event, is that possible?

YES, We strive to provide United Airlines with the best possible pricing on logo and other items.  Please contact the Denver Mainliner Stores manager at (303) 780-5834 for pricing and availability.

I am a United Airlines employee and would like to purchase merchandise for a 501(c)(3) organization I am involved with, is that possible?

YES, the Denver Mainliner Stores offer a 20% discount on items purchased, if large quantities are needed, please contact the Denver Mainliner Stores manager at (303) 780-5834 for preferred pricing.

Please provide us with a copy of your tax exemption paperwork.

I run the local Mainliner Store at my station can I purchase merchandise for resale?

YES, please contact the Denver Mainliner Stores manager at (303) 780-5834 for resale pricing and availability.

Where are the Denver Mainliner Store Locations?

Stapleton, Colorado Location

Denver Mainliner Store

Flight Training Center

7401 E Martin Luther King Jr Blvd

A123

Denver, Colorado  80207

Phone:  (303) 780-5835

Fax:      (303) 780-5700

Hours:  Monday - Friday  9:00 a.m. to 5:00 p.m.  MST

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Denver International Airport Location

Denver Mainliner Store

Denver International Airport

United Airlines - B Concourse

Center Core, 4th Floor

Denver, Colorado  80249

Phone:  303-348-4090

Fax:      303-348-4093

Hours:  Monday - Friday 8:00 a.m. to 5:00 p.m. MST

 

DENVER MAINLINER STORES 2017