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Ordering Information

General Information

  • Discover, MasterCard and VISA are accepted for online purchases.

  • Sales taxes apply to any purchased shipped within the state of Colorado.

  • The Denver Mainliner Store does not guarantee the availability of any item on the web site; however, we make every effort to ensure items on our web site match our current inventory.

  • The Denver Mainliner Store reserves the right to cancel any order for any reason.

  • To place an order by phone please contact 303-780-5835

Ordering Information

Upon placing your order your will receive an order confirmation email

Upon shipment you will receive an email with the tracking information for your order.

Changes and cancellations can be made to orders that have been placed but have not yet been shipped.

Changes or cancellations to orders that have been shipped cannot be made and the Return Policy would apply.

Shipping Information

  • Once an order has been shipped it cannot be changed or cancelled.

  • Orders are shipped Monday - Friday.
  • In most cases orders placed Monday - Friday by 12:00 Noon MST will ship that day.

  • In most cases orders placed over the weekend or holidays will be shipped out the next business day.

  • Orders are shipped FedEx Standard 2-Day Service. No Saturday or Sunday delivery.  No Holiday delivery.

  • At this time, we do not ship internationally.

  • We do not ship via Company Mail.

Return Policy

  • The Denver Mainliner accepts returns of new, unused merchandise within 30 days of purchase.

  • Merchandise must be in new, unused condition, returned with all accessories in original packaging including all hangtags, warranty information and instructions for use.

  • Defective unused merchandise must be returned within 30 days of purchase

  • Used merchandise is non-refundable

  • Used merchandise requiring repair (defective) must be handled through the manufacturer directly

  • Monogrammed items are not returnable

  • The Denver Mainliner has the right to refuse merchandise that is returned to us in used condition or merchandise received after 30 days from date of purchase

  • It is the customer's responsibility to inspect the merchandise for defects upon delivery.

  • For questions regarding our return policy or to intiate the return process please contact us at 303-780-5834 or email us at mainlineronline@qwestoffice.net

  • Upon receipt of the returnable merchandise a refund will be issued for the purchase price of the returned item or items
  • Shipping is non-refundable in most circumstances
  • The customer is responsible for return shipping 
  • In the event you are shipped the incorrect item or your order arrive damaged/broken, the Denver Mainliner will cover the return shipping as well as the shipping to send out the replacement items.

Determination of Use

Luggage is deemed to be used if any of the following is apparent:

  • Statement of use

  • Wheel wear

  • Kick plate scratches, scuffs

  • Kick bar scratches, scuff

  • Interior/exterior stains, spills, rips or tears

  • Missing original tags

  • Missing or opened warranty information

  • Missing accessories - i.e. hooks, straps, removable compartments or dividers, garment bags, key chains, ID tags


Contact the manufacturer directly for used luggage, totes, or coolers requiring repairs due to defects in manufacturing

  • Luggage Works:  (417) 459-4250

  • TravelPro International:  (800) 741-7471


Training Materials are deemed to be used if any of the following is apparent:

  • Statement of use

  • Open packaging

  • Separated cards

  • Front/back cover scuffs, scratches

  • Missing pages

  • Bent or folded pages

  • Spills, stains, or tears

  • Markings of any kind