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Ordering and Return Information

General Information

American Express, Discover, MasterCard and VISA are accepted for online purchases.

Sales taxes applies to purchases shipped within the state of Colorado.

The Denver Mainliner Store does not guarantee the availability of any item on the web site; however, we make every effort to ensure items on our web site match our current inventory.

The Denver Mainliner Store reserves the right to cancel any order for any reason.

To place an order by phone, please contact our Training Center location at 303.780.5835

Ordering Information

Upon placing your order, your will receive an email confirming your order.

Upon shipment, you will receive an email with the tracking information for your order.

Changes and cancellations can be made to orders that have been placed but have not yet been shipped out.

Changes or cancellations to orders that have been shipped cannot be made and the Return Policy would apply.

Shipping Information

Once an order has been shipped it cannot be changed or cancelled.

Orders are shipped Monday - Friday. 

In most cases orders placed Monday - Friday by 1200N MDT/MST will ship on the date the order was placed.

Orders placed after 1200N MDT/MST, over the weekend or holidays will be shipped out the next business day.

Orders are shipped FedEx Standard 2-Day Service. No Saturday or Sunday delivery.  No Holiday delivery.

We do not ship via Company Mail.

Please see Shipping Rate Chart for additional information

 Please note we regret that we are unable to ship to the following addresses / locations:

• PO Boxes

• Puerto Rico, and U.S. Territories

• Military APO / FPO Addresses

• Canada, Mexico & International Locations

Return Policy

The Denver Mainliner accepts returns of new, unused merchandise within 30 days of purchase.

Merchandise must be in new, unused condition, returned with all accessories in original packaging including all hangtags, warranty information and instructions for use.

Defective unused merchandise must be returned within 30 days of purchase

Used merchandise is non-refundable

Used merchandise requiring repair (defective) must be handled through the manufacturer directly

Monogrammed items are not returnable

The Denver Mainliner has the right to refuse merchandise that is returned to us in used condition or merchandise received after 30 days from date of purchase

It is the customer's responsibility to inspect the merchandise for defects upon delivery.

For questions regarding our return policy or to intiate the return process please contact us at 303-780-5834 or email us at mainlineronline@qwestoffice.net

Upon receipt of the returnable merchandise a refund will be issued for the purchase price of the returned merchandise.

Shipping is non-refundable in most circumstances

The customer is responsible for return shipping 

In the event you are shipped the incorrect item or your order arrived with damaged or broken merchandise, the Denver Mainliner will cover the return shipping as well as the shipping to send out the replacement items.

Determination of Use

Luggage is deemed to be used if any of the following is apparent:

  • Statement of use

  • Wheel wear

  • Kick plate scratches, scuffs

  • Kick bar scratches, scuff

  • Interior/exterior stains, spills, rips or tears

  • Missing original tags

  • Missing or opened warranty information

  • Missing accessories - i.e. hooks, straps, removable compartments or dividers, garment bags, key chains, ID tags

Contact the manufacturer directly for used luggage, totes, or coolers requiring repairs due to defects in manufacturing

  • Luggage Works:  (417) 459-4250

  • TravelPro International:  (800) 741-7471

 

Training Materials are deemed to be used if any of the following is apparent:

  • Statement of use

  • Open packaging

  • Separated cards

  • Front/back cover scuffs, scratches

  • Missing pages

  • Bent or folded pages

  • Spills, stains, or tears

  • Markings of any kind

 

DENVER MAINLINER STORES 2017