Ordering Information
GENERAL INFORMATION
American Express, Discover, MasterCard and VISA are accepted for online purchases.
Sales taxes and the Colorado Retail Delivery Fee apply to any purchase shipped within the state of Colorado.
The Denver Mainliner Store does not guarantee the availability of any item on the web site; however, we make every effort to ensure items on our web site match our current inventory.
The Denver Mainliner Store reserves the right to cancel any order for any reason.
To place an order by phone please contact 303-780-5835
ORDERING INFORMATION
Upon placing your order your will receive an order confirmation email.
Upon shipment, you will receive an email with the tracking information for your order.
Changes and cancellations can be made to orders that have been placed but have not yet been shipped.
Changes or cancellations to orders that have been shipped cannot be made and the Return Policy would apply.
SHIPPING INFORMATION
Orders are shipped FedEx Standard 2-Day Service. No Saturday, Sunday or Holiday delivery.
Orders are processed and shipped Monday – Friday.
In most cases, orders will ship out the next business day.
In most cases, orders placed on a Friday or Saturday will be shipped on Monday.
In most cases, orders placed on Sunday and Monday will be shipped on Tuesday.
In most cases, orders placed a holiday will be shipped out the next business day.
Please see the shipping rate chart for shipping charges.
Your total shipping charges will be automatically calculated during checkout prior to the completion of your order.
Please note we regret that we are unable to ship to the following address/locations:
- PO Boxes
- Puerto Rico, and U.S. Territories
- Military APO / FPO Addresses
- Canada, Mexico & International Locations
RETURN POLICY
The Denver Mainliner accepts returns of new, unused merchandise within 60 days of purchase.
Merchandise must be in new, unused condition, returned with all accessories in original packaging including all hangtags, warranty information and instructions for use.
Defective unused merchandise must be returned within 60 days of purchase.
Used merchandise is non-refundable.
Used merchandise requiring repair (defective) must be handled through the manufacturer directly.
Monogrammed items are not returnable.
The Denver Mainliner has the right to refuse merchandise that is returned to us in used condition or merchandise received after 60 days from date of purchase.
The customer is responsible inspecting the merchandise for defects upon delivery, and notifying the Denver Mainliner withing 5 business days of deliver.
For questions regarding our return policy or to initiate the return process please contact us at 303-780-5834 or email us at [email protected]
Upon receipt and inspection of the returnable merchandise, a refund will be issued for the purchase price of the returned item or items.
Shipping is non-refundable in most circumstances.
The customer is responsible for return shipping.
In the event you are shipped the incorrect item or your order arrived with damaged or broken merchandise, the Denver Mainliner will cover the return shipping as well as the shipping to send out the replacement items.
DETERMINATION OF USE
LUGGAGE IS DEEMED TO BE USED IF ANY OF THE FOLLOWING IS APPARENT:
- Statement of Use
- Wheel wear
- Kick plate scratches, scuffs
- Kick bar scratches, scuff
- Interior/exterior stains, spills, rips or tears
- Missing original tags
- Missing or opened warranty information
- Missing accessories – i.e. hooks, straps, removable compartments or dividers, garment bags, key chains, ID tags
Contact the manufacturer directly for used luggage, totes, or coolers requiring repairs due to defects in manufacturing
Brighline Bags: www.brightlinebags.com
Luggage Works: www.luggageworks.com
TravelPro: www.travelpro.com